Dental Receptionist

We are looking for a professional individual to deliver high-quality customer service to ensure that all patients have a pleasant and efficient experience from first to final contact with the practice. You will contribute to the efficient day-to-day operations of the non-clinical aspects of the practice with particular focus on patient care, administration, and clinical compliance.

The position is a key member of the non-clinical team and will proactively implement policies and procedures to ensure continual improvement of service which will encourage our patients to recommend us to others.

You will be required to actively support the wider work and initiatives of Obex and carry out any other duties as required by the role.

Main Responsibilities

• Deliver excellent customer service to patients and other visitors, ensuring the customer is at the heart of everything we do.
• Proactively implement policies and procedures to ensure continual improvement of service.
• Keep all non-clinical areas and all equipment as clean and tidy.
• Carry out or organise routine planned preventative maintenance of all equipment within the practice.
• Ensure the maintenance of the practice computer system and ensure records are accurately maintained and securely stored.
• Assist with the induction and training of all team members.
• Prepare management information e.g., daily appointment analysis

Key relationships

Internal: Clinicians, Dental Receptionists, Operations team, People and culture team

External: External suppliers and their representatives, Patients, CQC, Key influencers

PERSON SPECIFICATION

Knowledge and experience
Experience working in a customer-facing role is desirable

Knowledge of Exact/SOE desirable

Education and qualification(s)
GCSE Maths and English (or equivalent)

Skills and attributes

• Excellent ‘people’ skills and communication skills
• Demonstrable ‘can do’ attitude
• Customer focused approach
• Strong ability to manage competing priorities and projects
• Excellent interpersonal skills and ability to build relationships
• Demonstrable team working skills and a collaborative approach
• Well-developed communication skills (oral and written)
• Meticulous attention to detail
• Enthusiasm to want to learn

Package Details

• Salary from £12.75 per hour up to £15.00 per hour
• We offer training and development, personalised to your career pathway
• We have Senior Receptionist roles which offer progression within your role and additional development in your career
• Employee rewards and recognition scheme; this year saw high-performing staff being rewarded with a box at Ascot and to hear guest speaker Olympian Rebecca Adlington at The Ivy
• To be part of a culture that supports the community through Rugbyworks run by ex-England rugby players
• The opportunity to support the community with NHS initiatives eg My Mouth Matters and diabetes checks
• Support the Obex Foundation in schools
• Staff Discounts
• Pension Scheme
• Annual leave entitlement rising to a maximum of 30 days (plus bank holidays per annum with service)
• Part-time hours considered, full days preferable

Special requirements

None

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